ferryconnect
FerryConnect

Terms of Service

FerryConnect Terms of Service — rules of ferry booking intermediation for business clients (B2B): bookings, payments, cancellations and complaints.

This is an English translation provided for convenience. In the event of any discrepancy, the Polish version of the Terms of Service prevails.

1. General provisions

  1. These Terms of Service (the “Terms”) set out the rules for using the FerryConnect website available at https://ferryconnect.pl (the “Website”), the conditions for providing services by electronic means, and the rules and procedures for intermediation in searching for and booking ferry tickets and crossings.
  2. The owner and Administrator of the Website, its operator, and the entity responsible for its operation and for organising the booking process is Affinity Poland sp. z o.o. with its registered office in Warsaw, address: ul. Marszałkowska 107, 00-110 Warsaw, Poland, entered in the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division of the National Court Register, under KRS number 0001251874, Tax ID (NIP): 5253096837, Statistical no. (REGON): 545220834, with share capital of PLN 50,000 (the “Administrator”).
  3. The Administrator can be contacted by e-mail at support@ferryconnect.pl and by telephone on the number published on the Website.
  4. Every person using the Website is obliged to read these Terms before starting to use the services.
  5. Creating an account in the System, submitting a quote request or making a booking constitutes acceptance of these Terms.

2. Definitions

  • Website – the online portal available at https://ferryconnect.pl through which the Administrator provides its services.
  • Client – a business (a sole trader, a legal person or an organisational unit without legal personality) on whose behalf the Administrator provides intermediation services. The Website's services are addressed exclusively to entities carrying on business activity (B2B).
  • User – a natural person acting in the name and on behalf of the Client (e.g. an employee, driver or authorised representative) who has access to the Client Profile.
  • Client Profile (Account) – the Client's individual panel in the system, created during Registration and protected by a login and password.
  • Operator (Carrier) – a third party that actually performs the transport, carriage or related service (e.g. a ferry operator, agent, or manager of road, tunnel or bridge infrastructure).
  • General Conditions of Carriage (GCC) – the rules, tariffs and conditions for providing transport services set directly by the relevant Operator.
  • Booking Order – the Client's declaration of intent, submitted through a User, instructing the Administrator to make a ferry crossing booking with the selected Operator.
  • Booking – the service of effectively reserving a place on a ferry or another service with the Operator, confirmed by a unique Booking Number generated by the Operator's or the Administrator's system.
  • Price – the total cost of purchasing the booking service, expressed in PLN or EUR, payable by the Client and including all fees and taxes due on the date of the quote.

3. Scope and nature of the services

  1. The Administrator provides Clients with a technology platform enabling them to:
    • search for ferry connections and obtain information about Operators' services,
    • generate individual Quotes and Offers,
    • submit Booking Orders and manage active Bookings.
  2. The Administrator acts solely as a commercial intermediary between the Client and the relevant Operator. The Administrator is not a carrier, ship owner or performer of the transport service itself.
  3. The contract of carriage is concluded directly between the Client and the selected Operator, on the terms set out in that Operator's General Conditions of Carriage (GCC).
  4. The User is strictly obliged to read the relevant Operator's GCC before submitting a Booking Order, in particular as regards vehicle dimensions (weight, axle load, height, width) and the rules for carrying animals, waste and dangerous goods (ADR).
  5. The Administrator is not liable for an Operator's refusal to provide a service to the Client, including refusal to allow a vehicle to board a ferry, for reasons attributable to the Client or the User (e.g. non-compliant dimensions, missing documents).

4. Rules for using the System and account registration

  1. Using the System requires a device with Internet access, a standard web browser supporting encrypted SSL connections, and an active e-mail account.
  2. Full functionality of the System, including submitting Booking Orders online, requires free Registration and the creation of a Client Profile.
  3. The Client and the User acting on its behalf are obliged to keep the login credentials (password) for the Client Panel confidential. The Administrator is not liable for the consequences of disclosing the password to third parties.
  4. Users are prohibited from providing unlawful content, disrupting the operation of the Portal's IT infrastructure, or using the Website in a manner contrary to its intended purpose.
  5. The Administrator reserves the right to temporary technical interruptions in the operation of the System for maintenance purposes, of which it will, where possible, give notice on the home page.

5. Procedure for submitting and fulfilling bookings

  1. Booking Orders may be submitted by the User:
    • directly in the System (after signing in),
    • electronically, to the Administrator's e-mail address,
    • by telephone – only in emergencies or where access to the System is unavailable.
  2. A Booking Order must contain precise details: the date and time of the crossing, the route, the vehicle parameters (including registration number, length, width and height), information about ADR or oversized cargo, and the Client's identification details.
  3. The Client is solely responsible for the accuracy and completeness of the data provided in the Order. The consequences of providing incorrect data (e.g. cancellation of the booking by the carrier, additional port charges) are borne by the Client.
  4. A Booking is deemed made and binding when the Administrator sends an official Booking Confirmation containing the Booking Number to the Client's e-mail address. Submitting an Order alone does not guarantee the availability of space on the ferry or that the price will remain unchanged.

6. Changes, cancellations and “No-Show” charges

  1. Any changes to the parameters of a Booking, or its cancellation, are permitted only on the terms and within the deadlines set out in the relevant Operator's GCC.
  2. A request for a change or cancellation must be sent by the User to the Administrator in written or documentary form (e-mail), with sufficient notice to allow the request to be processed in the carrier's system, or submitted via the Client Profile.
  3. If a vehicle fails to present itself for the crossing at the designated time without prior formal cancellation of the booking (“no-show”), the Client will be charged the full cost of the unused crossing and any contractual penalties imposed by the Operator.

7. Payment terms and settlement

  1. For the intermediation and booking services provided, the Client is obliged to pay the Price to the Administrator.
  2. Settlement may take the form of prepayment (on the basis of a pro-forma invoice), a standard bank transfer, an electronic payment, or use of a credit limit (deferred payment terms) granted to the Client by the Administrator.
  3. VAT invoices are issued by the Administrator in the Polish National e-Invoicing System (KSeF) as structured invoices, in accordance with applicable law. The parties agree that an invoice is delivered to the Client by being made available in the KSeF system. In addition, the Administrator may send the Client a PDF visualisation of the invoice to the e-mail address provided during registration; this does not constitute re-issuing or re-delivering the invoice.
  4. If the Client fails to meet payment deadlines, the Administrator is entitled to:
    • immediately suspend acceptance of new Booking Orders,
    • cancel future Bookings already made but not yet paid for,
    • block access to the Client Profile in the System,
    • charge statutory interest for late payment in commercial transactions and recover debt collection costs.

8. Liability and limitations

  1. The Administrator is responsible for exercising due care in organising the booking process and transmitting data to the Operator.
  2. Given the business-to-business (B2B) nature of the relationship, the Administrator's liability towards the Client on any grounds is limited to the actual loss suffered (excluding lost profits, lucrum cessans) and, at most, to the amount of the fee for the specific Booking to which the dispute relates.
  3. The Administrator is not liable for non-performance or improper performance of the transport service by the Operator, including ferry delays, cancelled sailings, port staff strikes, technical failures of vessels, administrative decisions of harbour masters, and force majeure events (e.g. extreme weather conditions).
  4. The Client is not entitled to demand a refund from the Administrator for a cancelled or delayed sailing unless the Administrator receives a full refund from the relevant Operator in that respect.

9. Complaints procedure

  1. The Client has the right to lodge a complaint concerning the operation of the Website and the booking intermediation service provided by the Administrator.
  2. Complaints must be submitted electronically to the Administrator's e-mail address support@ferryconnect.pl within 14 days of the date of the event giving rise to the complaint.
  3. A properly submitted complaint should include the Client's name, the Booking Number (if applicable), a description of the problem and the Client's request.
  4. The Administrator handles complaints within 14 days of receipt and responds in documentary form (e.g. e-mail).
  5. Complaints concerning the performance of the service provided by the Operator itself, including the ferry crossing, damage to cargo on board or sailing delays, are forwarded by the Administrator on the Client's behalf directly to the relevant Operator (Carrier), in accordance with the complaints procedure set out in its GCC.

10. Final provisions

  1. Matters not governed by these Terms are subject to the relevant provisions of Polish law, in particular the Civil Code and the Act on the Provision of Services by Electronic Means.
  2. Any disputes arising from contracts between the Administrator and the Client will be resolved amicably and, failing agreement, by the common court having jurisdiction over the Administrator's registered office.
  3. The Administrator reserves the right to amend these Terms (e.g. due to changes in the law or modifications to the System's IT systems). The new Terms take effect on the date of their publication on the Portal, provided that bookings in progress remain subject to the previous Terms.
  4. These Terms apply from 24 August 2026.

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